Workspace · Quality & safeguards
Quality & safeguards
Incident register
All incidents connected with the supports you deliver. Reportable ones surface their Commission deadline.
Overdue
Notification due soon
Open reportable
Logged
Log an incident
Record the facts now — you can add the response and close it out later. Reportability is worked out from the category; the deadline clock starts from when you became aware.
Starts the notification deadline.
Escalates the notification deadline from 5 business days to 24 hours.
Attached to this incident as evidence. Only capture with consent.
Incidents
Complaints register
Every complaint about the supports you deliver — including verbal and anonymous ones — tracked against your response targets.
Resolve overdue
Awaiting acknowledgement
Open
Logged
Log a complaint
Record it now — you can add the response and resolution as you go. Everything is kept in the register.
Complaints
Policies & procedures
Your documented, version-controlled policies — with review dates, approvals and a staff acknowledgement register.
Review overdue
Review due soon
Active
Documents
Add a policy or procedure
Upload the document and set when it's next due for review. You can upload new versions later — the history is kept.
PDF, Word or similar — up to 20 MB.
Documents